USB drive not recognized (CE-109737-7)
Low riskWhat you see
- Error CE-109737-7 appears.
- The console does not see the USB drive.
What it means
Sony says the USB storage device cannot be recognized.
What to do
Unplug the drive and plug it in again, all the way
Source: Sony: error CE-109737-7 (en-us) ↗Remove any USB hub and use another port
Source: Sony: error CE-109737-7 (en-us) ↗Try another USB drive
Source: Sony: error CE-109737-7 (en-us) ↗If it only happens in one app, reinstall that app
Source: Sony: error CE-109737-7 (en-us) ↗When to stop
Protect your files
Never unplug a drive while the console is copying to it.
Sources
- Sony: error CE-109737-7 (en-us) (Oct 29, 2026)
Last reviewed: Oct 29, 2026
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