Troubleshooting
Find your problem by what you see on screen.
- The console freezes or stops respondingMedium riskThe power indicator only blinks white, or stays blue and never turns solid white. · The screen and the controller stop responding.
- The browser stops on the jailbreak pageLow riskThe page in the PS5 browser stops responding or never finishes.
- The console did not start properly (SU-101337-5)Risk of data lossError SU-101337-5 appears when the console turns on. · The console does not start normally.
- Error reading system or app data (CE-108262-9)Risk of data lossError CE-108262-9 appears. · A game or app does not open, or the console reports a data read error.
- A game or app closes with an error (CE-108255-1)Low riskA game or app closes and shows error CE-108255-1.
- Access to PlayStation Network is blocked (WS-116332-6)Medium riskError WS-116332-6 appears when you try to use PlayStation Network.
- USB drive not recognized (CE-109737-7)Low riskError CE-109737-7 appears. · The console does not see the USB drive.
- The console cannot read a disc (CE-110538-8)Low riskError CE-110538-8 appears after you insert a disc.