The console did not start properly (SU-101337-5)
Risk of data lossWhat you see
- Error SU-101337-5 appears when the console turns on.
- The console does not start normally.
What it means
Sony says this error means the console may not have started properly.
What to do
Turn the console off and unplug it
Source: Sony: error SU-101337-5 (en-us) ↗Wait about 5 minutes, plug it back in and turn it on
Source: Sony: error SU-101337-5 (en-us) ↗When to stop
Stop before resetting the console
If the error keeps coming back, Sony's next step is "Reset PS5" in Safe Mode. Sony says that deletes all user data. Back up your saves first, and know that a reset can also cost you the jailbreak.
Sources
- Sony: error SU-101337-5 (en-us) (Oct 29, 2026)
- Sony: Safe Mode (en-us) (Oct 29, 2026)
Last reviewed: Oct 29, 2026
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