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← Troubleshooting

The Toolbox does not appear after the payload loads

Low risk✓ Proven

What you see

  • You see the load notification, but the etaHEN Toolbox menu is not there.

What it means

etaHEN adds a menu called the Toolbox. Whether it shows up depends on the build and on your firmware. The official etaHEN release notes list several fixes for loading the Toolbox, and the unofficial etaHEN port for 11.00 to 13.60 documents its own startup fixes and lists the exact firmwares it supports.

What to do

Check that your build has the Toolbox and supports your firmware

Read the release notes of the build you use. The unofficial port, for example, lists the exact firmwares it supports and leaves some out.

Source: Unofficial etaHEN port for 11.00–13.60: releases ↗

Read the build's fixes for Toolbox loading

The official release notes describe what etaHEN does when the Toolbox fails to load, such as trying to restart the home menu.

Source: etaHEN releases (official) ↗

As a check, restart and try a minimal supported setup

Restart the console, jailbreak again and load only etaHEN, with nothing extra.

When to stop

Do not stack HEN builds

Do not load different HEN builds one after another in the same session to force the menu. The unofficial port's notes say to load etaHEN once after a fresh boot, and not over an etaHEN that is already running.

Sources

  1. etaHEN releases (official) (Oct 31, 2026)
  2. Unofficial etaHEN port for 11.00–13.60: releases (Oct 31, 2026)

Last reviewed: Oct 31, 2026

← Troubleshooting